Frequently Asked Questions

Your Plumbing Questions Answered

Take a look at some of our FAQs

If you have a burst pipe, the first step is to immediately turn off the main water supply to prevent further flooding. Then, contact an emergency plumber to fix the burst pipe as soon as possible.

Yes, a blocked drain can be considered a plumbing emergency, especially if it causes wastewater to back up or if it’s affecting multiple fixtures in your home. It’s best to address the issue promptly to avoid further damage.

To prevent water damage during a plumbing emergency, it’s crucial to know the location of your main water shut-off valve and how to turn it off. Shutting off the water supply can stop water flow and minimize potential damage until a plumber arrives.

Yes, you can place a container under the tap to catch dripping water and prevent it from causing water damage. However, it’s essential to contact a plumber as soon as possible to fix the leaking tap permanently.

A lack of hot water can be considered a plumbing emergency, especially during colder months. It can indicate a problem with your water heater or boiler. Contacting a plumber promptly will help diagnose and resolve the issue, restoring hot water to your home.

Your Boiler problems Answered

By seeking professional advice or troubleshooting tips, you can address any concerns promptly, prevent further damage, and ensure your boiler operates efficiently, providing comfort and warmth in your home.

Signs of a faulty boiler may include strange noises, a sudden drop in heating efficiency, irregular heating, water leaks, or the boiler repeatedly turning off.

Strange noises, such as banging, kettling, or whistling, can be caused by limescale buildup, air in the system, or issues with the pump or other internal components.

A boiler that keeps turning off might be experiencing overheating due to low water pressure, a faulty thermostat, or issues with the pump or diverter valve.

Attempting DIY repairs on a faulty boiler is not recommended, as boilers are complex systems that require specialized knowledge and tools. It is best to contact a qualified heating engineer to diagnose and fix the issue safely.

The decision to repair or replace a faulty boiler depends on the extent of the problem, the boiler’s age, and the cost-effectiveness of repairs. A qualified engineer can provide guidance on the best course of action based on a thorough assessment of the boiler’s conditions.

Your Plumbing Questions Answered

Our FAQs cover common questions related to blocked drains and toilets. We address the causes of blockages, advise on prevention measures, and recommend seeking professional help for more severe cases.

Additionally, we provide guidance on handling toilet overflows and highlight our rapid 24/7 emergency response for immediate assistance.

Blocked drains and toilets are often caused by the buildup of debris, hair, grease, soap scum, and foreign objects that obstruct the free flow of water through the pipes.

While minor blockages can sometimes be cleared with plungers or drain cleaners, it’s advisable to avoid using harsh chemicals that may damage pipes. For more stubborn blockages, it’s best to seek professional assistance to prevent further damage.

Regular maintenance is key to preventing blockages. Avoid flushing foreign objects down the toilet, use drain covers to catch debris, and refrain from pouring grease or oil down the sink.

If your toilet is overflowing, turn off the water supply to the toilet immediately using the shut-off valve. Then, contact a professional plumber to diagnose and resolve the issue.

We understand the urgency of such situations and offer a rapid response to blocked drain and toilet emergencies. Our team is available 24/7 to address your plumbing emergencies promptly. Just give us a call, and we’ll be on our way to help.

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